mb33's Privacy Policy
This policy provides a full description of how your personal information is collected, used, stored, and kept secure on the mb33 platform.
Table of Contents
1 Introduction & Scope
mb33 ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") provides a full description of how we handle the personal information you provide to us when using our website, app, or any related services.
This Policy applies to all users of our services, whether registered or not. By continuing to use mb33's services, you agree to the terms of this Policy. If you do not agree with any of the terms, please stop using our services.
This Policy is available in both English and Bengali. In the event of any interpretive conflict, the Bengali version shall be considered authoritative.
2 Data Collection
mb33 collects only the information necessary to provide our services, ensure security, and meet regulatory obligations.
2.1 Information You Provide Directly
When creating an account, making transactions, or using support services, you may provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Payment-related information (bKash, Nagad, Rocket account numbers or bank account details)
- Your preferred language and preferred method of communication
2.2 Automatically Collected Information
When you use our platform, we automatically collect certain information:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Login dates, times, and activity logs
- Betting and gaming history and transaction records
- Information obtained through cookies and similar tracking technologies (see Section 6 for details)
2.3 Information Received from Third Parties
In some cases, we may verify your information through trusted third-party service providers for the purpose of identity verification or fraud prevention. Information received through this process is also covered by the same Privacy Policy.
3 Purpose of Data Use
The information we collect is used for the following purposes:
3.1 Service Operation & Improvement
- Account creation, management, and verification
- Processing deposits, withdrawals, and other financial transactions
- Providing betting, gaming, and bonus features
- Improving platform functionality and personalising the user experience
- Identifying and resolving technical issues
3.2 Security & Protection
- Preventing unauthorised access to accounts
- Detecting and preventing fraud, money laundering, and other illegal activities
- Monitoring cybersecurity threats
3.3 Communication & Support
- Confirming transactions and communicating important updates
- Responding to customer support requests
- Notifying you of service changes or policy updates
- Sending relevant promotional information based on your consent
3.4 Legal & Regulatory Obligations
- Complying with applicable laws and regulations
- Maintaining records for dispute resolution and establishing claims
- Responding to lawful information requests from authorities
mb33 never sells your data or transfers it to advertising networks for commercial purposes.
4 Data Storage & Security
The security of your personal information is our highest priority. mb33 follows industry best practices to keep your data secure.
4.1 Technical Safeguards
- SSL Encryption: All data transmission is secured with 256-bit SSL encryption.
- Data Encryption: Sensitive data at rest is protected using industry-standard encryption algorithms.
- Firewall & Access Controls: Our servers are protected by robust firewalls and strict access control measures.
- Two-Factor Authentication: Two-factor authentication is available to protect your account.
4.2 Organisational Safeguards
- Only authorised staff can access your data, and they are bound by strict confidentiality agreements.
- Regular security audits and assessments are conducted.
- A defined process is in place for rapid response in the event of a data breach.
4.3 Data Retention Period
Your data is retained for as long as your account is active and for any period required by law. Even after account closure, financial transaction records may be retained for a specified period in accordance with applicable regulations. Once the designated retention period ends, data is securely deleted or anonymised.
5 Sharing Data with Third Parties
mb33 does not generally share your personal data with third parties. However, data may be shared in the following limited circumstances:
5.1 Service Support Partners
To operate our services effectively, we engage certain trusted third parties, such as:
- Payment processing providers (bKash, Nagad, Rocket, and banking partners)
- Identity verification services
- IT infrastructure and cloud hosting providers
- Fraud prevention and security analytics firms
All such partners are contractually obligated to keep your data confidential and may only use it for the specified purpose.
5.2 Legal Obligations
We may provide required information in response to a court order, legal process, or lawful request from a government authority.
5.3 Business Restructuring
In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity. You will be notified in advance, and the new entity will be required to maintain the same privacy standards.
mb33 never sells, rents, or makes your data available to third parties for commercial advertising.
6 Cookies & Tracking Technologies
mb33 uses cookies and similar tracking technologies to improve the user experience and ensure platform functionality.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary for maintaining your login state, security protection, and keeping core services operational.
- Functional Cookies: Used to remember your preferred language, layout, and other settings.
- Analytics Cookies: Collect anonymous statistics to help us understand how the site is used, which helps us improve our services.
6.2 Cookie Controls
You have the right to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working correctly. Detailed instructions for managing cookies can be found in your browser's help section.
7 Your Rights
As an mb33 user, you have the following rights with respect to your personal data:
7.1 Right to Access
You have the full right to know what information we have collected about you, how it is being used, and with whom it has been shared.
7.2 Right to Rectification
If your profile contains incorrect or incomplete information, you may request that it be corrected or updated.
7.3 Right to Erasure
In certain circumstances, you may request that your personal data be deleted. However, if some data is required to be retained for legal or regulatory reasons, deletion may not be possible.
7.4 Right to Object to Processing
You may object at any time to the use of your data for marketing or similar purposes. To do so, contact our support team.
7.5 Right to Data Portability
You may request a copy of your account-related data in a machine-readable format.
To exercise any of your rights, contact us through the details provided below. We will process valid requests within a reasonable timeframe.
8 Protection of Minors
mb33's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If a person registers using false information and is identified as a minor, their account will be suspended immediately and action will be taken in accordance with applicable law.
If you believe a minor has registered on our platform, please notify us immediately. For more information on responsible gaming, visit our Responsible Gaming page.
9 Policy Changes
mb33 reserves the right to revise this Privacy Policy from time to time. The Policy may be updated to reflect an expansion of services, technological changes, legal requirements, or improvements to user protection.
9.1 Notice of Changes
- For significant changes, we will send a notification to your registered email or via the platform.
- The date of each update will be noted at the top of the page as the "Last Updated" date.
- Continued use of the service after any changes will be considered as your acceptance of the updated Policy.
9.2 Previous Versions
Previous versions of the policy may be obtained through the support team upon request.
10 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. mb33's privacy team handles all your requests with the utmost care.
Support Email
Live Chat
24/7 live chat support — available in both Bengali and English
Hours of Service
7 days a week, 24 hours a day
To verify privacy-related requests, we may ask for certain information to confirm your identity. This is done solely for the security of your account.
mb33 sincerely believes that earning user trust is the foundation of our success. We are always committed to protecting your privacy. If you have any questions or concerns, do not hesitate to contact us — our team is always here for you.